All Systems Operational

About This Site

This page informs the SUNY Oswego campus community about disruptions to campus technology services, whether scheduled or unscheduled. For more information, or if you need to report a current outage, please visit the Campus Technology Services contact page at https://www.oswego.edu/cts/contact-us.

Uptime over the past 90 days. View historical uptime.
Google Apps Operational
90 days ago
100.0 % uptime
Today
Google Apps Gmail Operational
90 days ago
100.0 % uptime
Today
Google Apps Calendar Operational
90 days ago
100.0 % uptime
Today
Google Apps Drive Operational
90 days ago
100.0 % uptime
Today
Google Apps Docs Operational
90 days ago
100.0 % uptime
Today
Google Apps Sheets Operational
90 days ago
100.0 % uptime
Today
Google Apps Slides Operational
90 days ago
100.0 % uptime
Today
Google Apps Sites Operational
90 days ago
100.0 % uptime
Today
Zoom Operational
Zoom Meetings Operational
Zoom Video Webinars Operational
Zoom Phone Operational
Zoom Cloud Recording Operational
Zoom Chat Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Heliocampus Assessment platform network maintenance Nov 23, 2024 08:00-12:00 EST
The HelioCampus infrastructure team is completing routine server maintenance on Saturday, November 23, between 8:00 AM and 12:00pm ET. During this window there will be a brief service interruption to the HelioCampus Assessment & Credentialing platform (we expect this to be under 5 minutes). This is the system that student use for course evaluation.
Posted on Nov 15, 2024 - 12:01 EST
Past Incidents
Nov 21, 2024

No incidents reported today.

Nov 20, 2024

No incidents reported.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024
Guest WiFi Outage
Resolved - Starting at approximately 9:30 a.m. today, Nov. 15, Campus Technology Services(CTS) was made aware the Oswego-Guest network for (sponsored and visitor) access became unavailable on campus. CTS has resolved the issue.

If you have any questions or concerns related to this outage, please contact CTS.

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Campus Technology Services
help@oswego.edu | 315.312.3456 | 26 Lanigan Hall
Nov 15, 13:19 EST
Investigating - Starting at approximately 9:30 a.m. today, Nov. 15, Campus Technology Services(CTS) was made aware connecting to the Oswego-Guest network became unavailable on campus. CTS is working to resolve the issue as quickly as possible.

Further updates will be posted to the Campus Technology Services (CTS) status page.

If you have any questions or concerns related to this outage, please contact CTS.

–
Campus Technology Services
help@oswego.edu | 315.312.3456 | 26 Lanigan Hall
Nov 15, 11:04 EST
VPN Connectivity Outage
Resolved - Starting at approximately 6:50 a.m. yesterday, Nov. 14, the Cisco AnyConnect VPN became unavailable to remote workers off-campus and access to SUNY applications became unavailable or intermittent from on-campus. These issues were a result of a denial of service (DOS) attack where an inordinate amount of requests are sent to the campus network ultimately resulting in slow or no response rates.

Campus Technology Services (CTS) staff worked with our vendor to counter the attack and resolved it at approximately 5:42 p.m. yesterday, Nov. 14. The network and digital services should be working as expected including the VPN and SUNY applications.

Thank you for your patience as we worked through these issues.

If you have any questions or concerns related to this outage, please contact Campus Technology Services (CTS).
Nov 15, 08:26 EST
Monitoring - Starting at approximately 6:50 a.m. today, Nov. 14, the Cisco AnyConnect VPN became unavailable to remote workers from off-campus. Some SUNY applications such as Banner, SPSS licensing, Brightspace and AiM were intermittently unavailable both on and off campus. At approximately 5:42 p.m., Campus Technology Services (CTS) along with our vendor resolved the issue. CTS has tested the VPN and SUNY applications. We will continue to monitor.

Thank you for your patience.

If you have any questions or concerns related to this outage, please contact CTS.

–
Campus Technology Services
help@oswego.edu | 315.312.3456 | 26 Lanigan Hall
Nov 14, 18:26 EST
Update - Campus Technology Services (CTS) would like to provide an update on the VPN service and access to SUNY services issues.

We have been working to resolve these issues since they started at approximately 6:50 a.m. this morning, Nov. 14. The issues are a result of a denial of service (DOS) attack against our campus network. In these attacks, an inordinate amount of requests are sent to the campus network ultimately resulting in slow or no response rates. While we have been able to keep the campus network relatively stable, it did affect access to services through the VPN and SUNY applications.

As we head into the evening and overnight, we will continue to work with our vendor to counter the DOS attack. In addition to the impact of the above services, the attacks could also result in some instability to the on-campus network. Services may become unavailable or intermittent.

We will update the campus again tomorrow morning.

We appreciate everyone’s patience as we work through this unfortunate event.

If you have any questions or concerns, please contact CTS.
Nov 14, 16:03 EST
Update - CTS staff are continuing to work on resolving the VPN service and access to SUNY services issue.
Nov 14, 14:03 EST
Update - We are learning access to SPSS locally and through Citrix may be affected as this service communicates to SUNY servers.
Nov 14, 10:32 EST
Identified - We are learning some SUNY services that may be affected from on-campus including AiM, SUNY Financials, and SUNY Time & Attendance. Off-campus access may not be affected depending on the service.
Nov 14, 08:50 EST
Investigating - We are continuing to investigate this issue.
Nov 14, 08:50 EST
Identified - Starting at approximately 6:50 a.m. today, Nov. 14, the Cisco AnyConnect VPN became unavailable to remote workers from off-campus. Trying to connect to the VPN will give a server error. Remote workers will be unable to connect to such services as Banner, Cisco Jabber for call queuing, and shared O drive access. Campus Technology Services (CTS) is working to resolve the issue as quickly as possible.

Further updates will be posted to the CTS status page.

If you have any questions or concerns related to this outage, please contact CTS.

–
Campus Technology Services
help@oswego.edu | 315.312.3456 | 26 Lanigan Hall
Nov 14, 08:38 EST
Investigating - We are investigating reports of the VPN not working for employees working remotely.
Nov 14, 08:28 EST
Nov 14, 2024
Residential wireless network outage
Resolved - Starting at approximately 1:00 p.m. today, Nov. 14, the on-campus residential wireless network became unavailable. At approximately 1:56 p.m., Campus Technology Services (CTS) resolved the issue. Residential wireless network connections are now working as expected.
Nov 14, 14:02 EST
Nov 13, 2024
Print Server Outage - Print-Central
Resolved - Starting at approximately 9:04 a.m. today, Nov. 13, the Print-Central print server has been experiencing an outage, affecting print services on campus. Users may encounter difficulties when attempting to print, and print jobs may fail or be delayed.
Affected buildings:
Marano Campus Center
Penfield Library
Walker Health Center
Tyler Hall
Syracuse Campus

At 10:25 a.m. Campus Technology Services (CTS) restarted services and printing has been confirmed by multiple users to be up and running as expected. If any printers are not working as expected, reboot your computer and try to print again. Please advise CTS if you are still experiencing any issues.

If you have any questions or concerns related to this outage, please contact CTS.

–
Campus Technology Services
help@oswego.edu | 315.312.3456 | 26 Lanigan Hall
Nov 13, 10:56 EST
Investigating - Starting at approximately 9:04 a.m. today, Nov. 13, the Print-Central print server has been experiencing an outage, affecting print services on campus. Users may encounter difficulties when attempting to print, and print jobs may fail or be delayed.
Affected buildings:
Marano Campus Center
Penfield Library
Walker Health Center
Tyler Hall
Syracuse Campus

Campus Technology Services (CTS) has been actively working to resolve the issue as quickly as possible. At 10:25 a.m. CTS restarted services. Please test printing and advise CTS if you are still experiencing any issues.

Further updates will be posted to the CTS status page.

If you have any questions or concerns related to this outage, please contact CTS.

–
Campus Technology Services
help@oswego.edu | 315.312.3456 | 26 Lanigan Hall
Nov 13, 10:39 EST
Nov 12, 2024
Network services outage
Resolved - Starting at approximately 7:45 a.m. today, Nov. 12, some network services became unavailable from on and off campus. This included VPN access for remote workers.


At approximately 12pm, network service was restored. Access to networked digital services should now be working as expected.


Thank you for your patience.


If you have any questions or concerns related to this outage, please contact Campus Technology Services (CTS).


–

Campus Technology Services

help@oswego.edu | 315.312.3456 | 26 Lanigan Hall
Nov 12, 12:46 EST
Update - Some specific services affected include:

-Citrix apps access from off-campus
-services employees would access from a VPN connection working remotely such as Banner and the shared O: drives.
-Employee printing using OswegoPrint (the new Pharos printing)
-locally installed versions of SPSS, Autodesk, Avid Pro Tools, ArcGIS, and Matlab

We'll continue to add to this list as we know more.
Nov 12, 09:06 EST
Identified - Starting at approximately 7:45 a.m. today, Nov. 12, some network services became unavailable from on and off campus. This includes VPN access for remote workers. Connecting to some services may work intermittently. Campus Technology Services (CTS) is working to resolve the issue as quickly as possible.


Further updates will be posted to the CTS status page.


If you have any questions or concerns related to this outage, please contact CTS.
Nov 12, 08:51 EST
Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

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