Multi-factor Authentication expands to Help Desk self-service ticketing system

Scheduled Maintenance Report for Campus Technology Services Status

Completed

The scheduled maintenance has been completed.
Posted Jan 11, 2023 - 18:31 EST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 11, 2023 - 16:30 EST

Scheduled

During this time frame, logins to self-service may be intermittent or unavailable.

The self-service ticketing system joins many other campus applications already configured to use the more secure method of authentication including myOswego, Brightspace, and Zoom. MFA requires the use of a normal password along with a code sent to an app or phone.

After the Help Desk self-service ticketing system has been configured with MFA, users will start being prompted for MFA on their next login. The authentication will work similar to the other services already using it.

Note that once a user uses MFA with one browser-based service, they will not be asked for it again within the same browser per day.
Posted Jan 06, 2023 - 11:34 EST
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