All Systems Operational

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This page informs the SUNY Oswego campus community about disruptions to campus technology services, whether scheduled or unscheduled. For more information, or if you need to report a current outage, please visit the Campus Technology Services contact page at https://www.oswego.edu/cts/contact-us.

Google Apps Operational
90 days ago
100.0 % uptime
Today
Google Apps Gmail Operational
90 days ago
100.0 % uptime
Today
Google Apps Calendar Operational
90 days ago
100.0 % uptime
Today
Google Apps Drive Operational
90 days ago
100.0 % uptime
Today
Google Apps Docs Operational
90 days ago
100.0 % uptime
Today
Google Apps Sheets Operational
90 days ago
100.0 % uptime
Today
Google Apps Slides Operational
90 days ago
100.0 % uptime
Today
Google Apps Sites Operational
90 days ago
100.0 % uptime
Today
Zoom Operational
Zoom Meetings Operational
Zoom Video Webinars Operational
Zoom Phone Operational
Zoom Cloud Recording Operational
Zoom Chat Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
RedShelf Scheduled Maintenance Jul 24, 2024 23:00 - Jul 25, 2024 00:00 EDT
We will be performing scheduled maintenance on Reader and RedShelf platform to enhance the security of our systems. During this maintenance window, you may experience brief interruptions in accessing the eReader and RedShelf Website.

Reason: We are updating backend services related to the Reader and Shelf platforms.

We apologize for any inconvenience this may cause and appreciate your understanding as we work to make our systems more secure.

Updates: Please check https://status.redshelf.com/ for real-time updates on the maintenance progress.

Posted on Jul 11, 2024 - 11:15 EDT
On Friday, July 26, from 5 p.m. to 6 p.m., Campus Technology Services (CTS) will perform network maintenance. Penfield Library and WRVO's wired and wireless connections to the campus network and Internet will be unavailable. During this time, the network will be unavailable for about 15 minutes in Penfield as equipment reboots. Devices such as copiers and printers MAY require a power cycle if they don't come back online after work is completed.



For further updates, please refer to the CTS technology status page.


If you have any questions or concerns related to this maintenance, please contact the CTS Help Desk.

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Campus Technology Services Help Desk
26 Lanigan | help@oswego.edu | 315.312.3456

Posted on Jul 12, 2024 - 09:15 EDT
Scheduled Turnitin Maintenance Aug 17, 2024 09:00-17:00 EDT
The following services will be impacted during these times:

Unavailable:
Originality (including all Integrations)
SimCheck (including Integrations)
Similarity (including Integrations)
Turnitin Core API (including Integrations)
Crossref Similarity Check
Draft Coach
Authorship
Turnitin and TurnitinUK (including all Integrations)
Roster Sync
Feedback Studio for iOS
iThenticate 2.0
iThenticate
iThenticate (via API)
Canvas Plagiarism Framework
Integrations through LTI 1.3


The following will be available with some features affected:
Gradescope (exporting submissions, access to Gradescope’s Code Similarity Reports and integration with LTI 1.3 will not be possible)

We regret any inconvenience this may cause.

Posted on Jul 19, 2024 - 10:47 EDT
Past Incidents
Jul 23, 2024

No incidents reported today.

Jul 22, 2024
Resolved - Since the morning of July 19, Campus Technology Services (CTS) has identified and is actively responding with in-person technical support for a nationwide CrowdStrike update issue affecting Windows computers that were left on at the time of the update on July 19 at 12 a.m. Affected computers are presented with a blue screen and cannot log in. CTS has worked diligently to update campus Windows desktops and lab machines and restore services. At this time, all classrooms and labs with events scheduled this week are updated, and LakerPrint and other services have been resolved.

Next Steps - What you should do:

Anyone whose University-owned Windows device was affected, please contact CTS. We will work to prioritize fixing your machine. University-owned Windows laptops should be brought to the CTS Help Desk at 26 Lanigan Hall to correct the issue.

If any Faculty/Staff printers have errors, please attempt to reboot them.

We caution employees not to click on malicious links through communications from anyone identified as CrowdStrike. There have been reports that hackers have used this situation to phish or social engineer through social media to gather your personal information. All official communications will come from CTS.

If you have any questions or concerns about this outage, please contact CTS.

Jul 22, 13:07 EDT
Identified - Early this morning, Campus Technology Services (CTS) identified the Windows screen issue and is actively responding with in-person technical support. CTS has worked throughout the day to update campus Windows desktops and labs. All Help Desk tickets have been resolved, or individuals have been contacted.

Services restored include:
Document Management
Room scheduling and viewing of events
Faculty and staff printing
InterLibrary Loan system
Citrix
Faculty/Staff printers with errors please attempt to reboot.
LakerPrint is still unavailable and CTS is working on it.

Next Steps - What you should do:
Anyone whose Windows device was affected please contact CTS. We will work to prioritize fixing your machine.
If your machine does not work when you next arrive on campus, please contact CTS and we will work to resolve your issue.
University-owned Windows laptops should be brought to the CTS Help Desk at 26 Lanigan Hall to correct the issue. The Help Desk will open early at 7 a.m. Monday, July 22.

We caution employees not to click on any malicious links through communications from anyone identified as CrowdStrike. There have been reports that hackers have been using this situation to phish or social engineer through social media to gather your personal information. All official communications will come from CTS.

Further updates will be posted to the Campus Technology Services (CTS) status page.

If you have any questions or concerns related to this outage, please contact CTS.

Jul 19, 15:07 EDT
Update - We are continuing to investigate this issue.
Jul 19, 08:52 EDT
Investigating - Starting today (July 19) at approximately 1 a.m., many campus Windows devices were presented with a blue screen preventing users from logging in. The blue screen says “Your PC ran into a problem and will need to restart. We’re just collecting some error info, and then we’ll restart for you.” Many services became unavailable from on-campus and off-campus.

This is a part of a nationwide issue caused by a CrowdStrike update error. Campus Technology Services (CTS) is working to resolve the issue as quickly as possible.

Further updates will be posted to the Campus Technology Services (CTS) status page.

If you have any questions or concerns related to this outage, please contact CTS.


Campus Technology Services
help@oswego.edu | 315.312.3456 | 26 Lanigan Hall

Jul 19, 08:38 EDT
Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024
Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024
Completed - The scheduled maintenance has been completed.
Jul 12, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 09:00 EDT
Scheduled - On Friday, July 12th, from 9 a.m. to 3 p.m., Campus Technology Services (CTS) will perform network maintenance. Building 12's wired and wireless connections to the campus network and Internet will be unavailable during this timeframe.

If you have any questions or concerns related to this maintenance, please contact the CTS Help Desk.

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Campus Technology Services Help Desk
26 Lanigan | help@oswego.edu | 315.312.3456

Jul 8, 15:03 EDT
Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.

Jul 9, 2024

No incidents reported.