Starting at approximately 6:50 a.m. yesterday, Nov. 14, the Cisco AnyConnect VPN became unavailable to remote workers off-campus and access to SUNY applications became unavailable or intermittent from on-campus. These issues were a result of a denial of service (DOS) attack where an inordinate amount of requests are sent to the campus network ultimately resulting in slow or no response rates.
Campus Technology Services (CTS) staff worked with our vendor to counter the attack and resolved it at approximately 5:42 p.m. yesterday, Nov. 14. The network and digital services should be working as expected including the VPN and SUNY applications.
Thank you for your patience as we worked through these issues.
If you have any questions or concerns related to this outage, please contact Campus Technology Services (CTS).
Posted Nov 15, 2024 - 08:26 EST
Monitoring
Starting at approximately 6:50 a.m. today, Nov. 14, the Cisco AnyConnect VPN became unavailable to remote workers from off-campus. Some SUNY applications such as Banner, SPSS licensing, Brightspace and AiM were intermittently unavailable both on and off campus. At approximately 5:42 p.m., Campus Technology Services (CTS) along with our vendor resolved the issue. CTS has tested the VPN and SUNY applications. We will continue to monitor.
Thank you for your patience.
If you have any questions or concerns related to this outage, please contact CTS.
Campus Technology Services (CTS) would like to provide an update on the VPN service and access to SUNY services issues.
We have been working to resolve these issues since they started at approximately 6:50 a.m. this morning, Nov. 14. The issues are a result of a denial of service (DOS) attack against our campus network. In these attacks, an inordinate amount of requests are sent to the campus network ultimately resulting in slow or no response rates. While we have been able to keep the campus network relatively stable, it did affect access to services through the VPN and SUNY applications.
As we head into the evening and overnight, we will continue to work with our vendor to counter the DOS attack. In addition to the impact of the above services, the attacks could also result in some instability to the on-campus network. Services may become unavailable or intermittent.
We will update the campus again tomorrow morning.
We appreciate everyone’s patience as we work through this unfortunate event.
If you have any questions or concerns, please contact CTS.
Posted Nov 14, 2024 - 16:03 EST
Update
CTS staff are continuing to work on resolving the VPN service and access to SUNY services issue.
Posted Nov 14, 2024 - 14:03 EST
Update
We are learning access to SPSS locally and through Citrix may be affected as this service communicates to SUNY servers.
Posted Nov 14, 2024 - 10:32 EST
Identified
We are learning some SUNY services that may be affected from on-campus including AiM, SUNY Financials, and SUNY Time & Attendance. Off-campus access may not be affected depending on the service.
Posted Nov 14, 2024 - 08:50 EST
Investigating
We are continuing to investigate this issue.
Posted Nov 14, 2024 - 08:50 EST
Identified
Starting at approximately 6:50 a.m. today, Nov. 14, the Cisco AnyConnect VPN became unavailable to remote workers from off-campus. Trying to connect to the VPN will give a server error. Remote workers will be unable to connect to such services as Banner, Cisco Jabber for call queuing, and shared O drive access. Campus Technology Services (CTS) is working to resolve the issue as quickly as possible.
Further updates will be posted to the CTS status page.
If you have any questions or concerns related to this outage, please contact CTS.